The Right Message Gets the Right Results

As a telemarketer, you probably have dozens and dozens of experience of answering machines that answer your calls instead of real people. This may be very depressing on your part since you really want to make that sale. Nowadays a lot of people don’t spend much time in their own homes that’s why you get that “Please leave a message after the beep” message all the time. So how can you make that sale knowing most of your calls will go through an answering machine that will answer your call? All is not lost. As a telemarketer from a respectable call center, you just have to leave the right message to the right kind of people. For example, you call someone from a reputable company with intent of selling some of the products that you have on your product line-up. Don’t let them immediately know that you want to sell them something. Instead, try to tell them that you’re interested in talking about their company like what they do or what are their goals. Try to sound something like this: “Good day, I was looking around the internet and saw your website for your company. I’m interested in what your company does. Maybe we could meet sometime, just give me a callback. Thanks!” As you can see on this message that you would sound like you just wanted to meet the person and talk about their company. Most prospect customers, especially those with companies and businesses, would not be able to resist the opportunity to deal business transactions with other people, especially if it’s a chance for the company to financially gain with the outcome of the transaction. If you can, try to tell them about what you are offering them only when they ask. Also, here’s another example: “Good day, my name is —– and I represent a company called —- We cater to the needs of people especially with your stature. We have a lot of products in store that you may be interested in. Just give us a callback anytime so that we can discuss the business deal. Thanks.” The example above is not a very good way to start selling something since you already want to sell the product even at the start of the call. Most people, with business or not, will just stop your message half-way through and just skip to the next one if they hear this type of message. So always remember to plan what you’re going to say to get that necessary sale. You can also try teleprospecting first before you do any actual telesales ventures. When we say teleprospecting it means that you will first gather information about possible leads for you to sell your products and services effectively and to the right kind of people. This can also act as your research material so you would know how to rub your potential clients the right way. Remember that most people hate the idea of other people trying to sell them something but love the feeling and power of buying something. Most people are natural born shoppers. You just need to know what they want to shop. Just build a strong relationship first by leaving a message, then when your client calls back you can now build rapport in order to find out their needs so that you may be able to find a solution to their problems by the use of your product. Who knows, you might even get strong referrals from that company along the way. Just always remember to stick to the facts.

Belinda Summers works as a professional consultant. She helps businesses increase their revenue by lead generation and appointment setting services through telemarketing. To know more about this visit: http://www.callboxinc.com/

Retail Customer Experience Releases Consumer Survey Results on Mobile Retail Apps

Louisville, KY (PRWEB) April 08, 2014

Pity the poor retailer: Just when they adapt to one disruptive technology, another comes forward to make them rethink their tactics yet again.

The most recent paradigm-shifter is the mobile application, and many retail executives still struggle to understand how to incorporate them into their user experience—or whether they should even bother.

The questions are worth asking. According to information technology research firm Gartner, mobile apps will have been downloaded 268 billion times by 2017. They will have generated $ 77 billion in revenue for their deployers. And users will be providing streams of personalized data to more than 100 apps and services a day — whether they know they are doing so or not.

Hoping to help retailers survive and thrive in the mobile app world, Retail Customer Experience and sister site Mobile Payments Today have published “Mobile Retail Apps and the Engaged Consumer.”

The 59-page report includes sections on best practices, commentaries by some of the leading minds in mobile retail applications, a directory of providers from multiple countries and of special interest, a survey of 1,000 consumers about their habits, preferences and recommendations when it comes to mobile apps in the retail space.

“Some of the results were really surprising to me,” said report author Joseph Grove, a veteran B2B journalist and former senior vice president and executive editor for the publisher of Retail Customer Experience. “For example, I didn’t expect to be the case that men were more likely than women to be heavy users of mobile retail apps, or that pharmacies would show up so strongly as a popular app category.”

The report includes data on mobile wallet and Passbook adoption, consumer concerns regarding mobile app data security, used and desired functionalities, and frustrations. The download of the report includes jpegs of many of the almost 70 charts and graphs, which readers have permission to share with co-workers or apply in presentations.

Commentaries include:


Mike Wittenstein, founder, Storyminers. ”The Push for Sophistication Must Drive Value, Function”
Chris McClain, executive vice president, Americas Strategic Industries, SAP. “Unlocking the Power of Mobile in Retail”
Jason Goldberg, vice president, Razorfish. “Mobile Apps Can Pay Off Big”
Jack Philbin, founder/CEO, Vibes. ”How to Ensure a Symbiotic Mobile Marketing Strategy.”

“Some of most common questions and popular stories are about retail mobile applications and how our readers can be successful with them. This report goes a long way to providing answers,” said James Bickers, senior editor of Retail Customer Experience.

More information is available here.

ABOUT RETAIL CUSTOMER EXPERIENCE

RetailCustomerExperience.com is a website devoted to helping retailers differentiate on experience, rather than on price. It is founded on the understanding that retail today is fundamentally different than any other time in its history, and staying competitive requires a new, holistic understanding of customers and how they want to shop.

ABOUT NETWORLD MEDIA GROUP

Founded in 2000, Networld Media Group is a leading business-to-business (B2B) media communications company specializing in digital media, associations and events in the mobile, self-service, digital signage, retail, food service and financial services industries. Online properties include ATMmarketplace.com, DigitalSignageToday.com, FastCasual.com, KioskMarketplace.com, MobilePaymentsToday.com, PizzaMarketplace.com, QSRweb.com, RetailCustomerExperience.com, SelfServiceWorld.com and ChurchCentral.com. The company produces executive summits in the fast casual, retail, ATM and mobile payments industries. Its custom media division develops premium content and marketing services for associations such as the ATM Industry Association.

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